Many countries, including Australia, have developed media guidelines for safe reporting of suicide. These guidelines target media professionals and have been largely focused on traditional forms of news and print media, rather than the internet and 'social media'. However, young people increasingly use social media platforms to discuss suicide in a number of ways. Strategies focused on involvement of professionals and on traditional forms of media are therefore less likely to be helpful for young people.
To date, there is a lack of evidence about safe and helpful online peer-to-peer communication about suicide, and there is little guidance available to help young people safely discuss suicide online. The aim of this project was to develop a set of evidence-informed guidelines that could help young people to communicate safely online about suicide.
The #chatsafe guidelines were co-created with young people, suicide prevention experts, and media and communications professionals
The voices of young people are vital in our suicide prevention work and we join them in hope for the future
Please use this suggested citation when referencing the #chatsafe guidelines
☎️ Australian online and phone support services
📔 Social media platform resources
☎️ Call 000
For less urgent assistance, contact one of the following support services.
Provides free 24/7 telephone, online, and video counselling and crisis support to all Australians affected by suicide.
☎️ Call 1300 659 467
🌏️ Visit suicidecallbackservice.org.au
Provides free 24/7 online and phone personal crisis support and suicide prevention services to all Australians.
☎️ Call 13 11 14
🌏️ Visit lifeline.org.au
Provides free and confidential 24/7 phone and online counselling for children and young people aged between five and 25 years.
☎️ Call 1800 551 800
🌏️ Visit kidshelpline.com.au
Provides email, chat and phone counselling for young people aged between 12 and 25 years. eheadspace operates seven days a week, from 9:00am to 1:00am AEDST.
☎️ Call 1800 650 890
🌏️ Visit eheadspace.org.au
Australian suicide prevention resources available through different 'social media' platforms.
Facebook Help Centre has a number of tools to help people who have come across suicide-related material. The Suicide Prevention Help Centre provides information on how to report suicide content to a trained member of their safety team who will identify the 'post' and the location of the 'user'. If necessary, they can contact emergency services to assist those at risk of suicide or self-harm. The Suicide Prevention Help Centre also provides information on country-specific suicide prevention helplines to assist people who may be experiencing suicidal thoughts, feelings or behaviour.
Instagram Help Centre provides details to assist users to report content that suggests a person may be at risk of suicide or self- harm. Users can report content by
The help centre also provides links to suicide prevention websites and hotlines that can assist people during a suicidal crisis.
Snapchat Support Centre recommends users who are concerned about a fellow user encourage the person to seek help or consult with a professional service. If users don’t feel comfortable engaging with the person who may be at risk of suicide, they can report a safety concern by:
Twitter Help Centre provides information on how to report self-harm and suicide-related content to a trained team devoted to responding to people who share content that suggests they may be at risk of self-harm or suicide. Information on how to recognise the signs of self-harm and suicide are provided, as well as an online form to alert the Twitter suicide prevention response team.