Rights and Responsibilities
We are committed to ensuring that the young people, family, carers, support people, service providers and the community involved with Orygen services are aware of their relevant rights and responsibilities.
Under the Australian Charter of Healthcare Rights, people receiving health care are entitled to:
Access - access services to address their health care needs.
Safety - safe and high-quality health services, provided with professional care, skill and competence.
Respect - the provision of care that respects their culture, beliefs, values and personal characteristics.
Communication - open, timely and appropriate communication about health care in a way that they can understand.
Participation - join in making decisions and choices about their care and about health service planning.
Privacy - maintenance of personal privacy and proper handling of their personal health and other information.
Feedback - comment on or complain about care and have concerns dealt with properly and promptly.
Young people's rights and responsibilities
All people accessing Orygen services have the right to:
- be and feel physically and emotionally safe;
- be treated with respect and dignity;
- be spoken to in a respectful manner;
- have an opinion, express an opinion and be listened to;
- have their need for private time and space recognised;
- not be discriminated against;
- have access to an interpreter, as required; and
- be respected with regard to the confidentiality and privacy of their information.
everyone's right to safety
We are committed to ensuring the safety of our young people, carers, staff and visitors.
Orygen’s services are a place of recovery and, as such, all people present have a right to safety. Aggressive behaviour impacts other's people's safety and recovery. We will not accept violence, physical or verbal, towards anyone (staff, young people or carers).
All of Orygen’s sites and clinical services are smoke-free.
All young people accessing our services share the following responsibilities to:
- be aware of the rights of others;
- communicate openly and honestly;
- discuss changes in condition and treatment plans;
- discuss and clarify diagnosis and treatment;
- discuss and clarify side effects of treatment;
- work together to improve the effectiveness of treatment; and
- provide feedback on the service and/or care.
Young people also have the right to:
- Receive a copy of their rights, know their legal status - whether voluntary or involuntary - and have their rights explained so that they understand them.
- Be informed of what is happening at all times and be involved in making decisions about their treatment and care.
- Receive information and ask questions so that they are able to fully understand everything.
- Know how to make suggestions, compliments and complaints and be assisted to do this if needed.
- Request the assistance of an advocate.
family and carer rights and responsibilities
Families and carers have a right to:
- Receive a copy of their rights and have them explained so they understand them.
- Have their rights enforced in accordance with the Carers Recognition Act (2012).
- Feel recognised and valued as a support person when the young person has consented to their involvement in their care.
- Have their privacy, confidentiality, human worth and dignity respected.
- Receive answers to their questions as well as services, information, education and training that assist them to provide care and support.
- Participate in the development of social, health and mental health policy.
- Place limits on their resources and availability to the young person.
- Provide feedback to improve Orygen’s services and get assistance to do this if needed, including by an advocate.
- Receive support for their own difficulties that may related to supporting, caring for or advocating for the young person.
- Provide information to health service providers about family relationships and the young person’s mental state.
Where the young person consents (and legislation allows), families and carers also have the right to:
- Contact the young person while they are undergoing treatment.
- Participate in decisions about the young person’s treatment and ongoing care.
- Seek and receive additional information about the young person’s support, care, treatment, rehabilitation and recovery.
- Be consulted about treatment approaches being considered for the young person.
- Arrange support services for the young person, such as respite care and counselling.
- Receive any information that the young person requests you should receive.
Families and carers have a responsibility to:
- Respect the humanity and dignity of the young person.
- Consider the opinions and skills of professional and other staff involved in the care of the young person.
- Find the young person appropriate professional help if you believe they need mental health support.
- Cooperate with reasonable programs of assessment, individualised care planning, support, care, treatment, recovery and rehabilitation of the young person.
- Follow any confidentiality obligations set by Orygen and the young person in accordance with the Privacy Act and Mental Health Act.
Staff have a right to a safe and respectful workplace with freedom from discrimination, harassment and abuse.
Australian Charter of Health Care Rights
Independent Mental Health Advocacy